Contact

Tell us what is broken

A short description is enough. We reply personally, usually within 30 minutes.

Direct contact

How to reach us

No hold music, no ticket system. Pick whichever channel you prefer.

Send a request

Describe your issue, briefly or in detail. We reply personally.

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FAQ

Frequently asked questions

How fast do you respond?

Our response times at a glance:

  • Phone: within 30 minutes
  • Remote requests: under 2 hours
  • Email: within 24 hours
  • Managed Service: immediately, with priority
How does calling you work?

When you call +41 44 505 23 67, you briefly answer one or two automated questions. We then call you back personally and can help in a targeted way.

Is there emergency support outside business hours?

Yes. For urgent emergencies you can reach us at +41 79 175 60 58. Please use this number for real emergencies only.

How does remote support work?

We use RustDesk for secure remote connections. Download the app, share your ID with us, done. You can see what we do at all times and end the connection instantly.

In which languages do you offer support?

We help in German, English and Spanish, personally and without tech jargon.

What does your support cost?

It depends on the effort involved, which is why we always quote the price before any work begins. The initial consultation and assessment are free, and there are no hidden costs.