Terms and conditions
Short, clear and fair. These terms govern the cooperation for our IT services. The key principle first: you always receive an offer before the work begins, no hidden costs and no contract lock-in. Provider details are in our imprint.
1. Scope
These general terms and conditions (GTC) apply to all services of IT-Art Support, owner Fernando Topolski, Herrliberg (hereinafter we), towards our clients. Deviating arrangements apply only if we confirm them in writing. The version valid at the time of the order is decisive in each case.
2. Services
We provide personal IT services, in particular managed IT, remote and on-site support, security and backup, network and infrastructure, websites and hosting, and custom software. The specific scope follows from the respective offer or order confirmation. We provide our services professionally and with customary industry care.
3. Offer and order
Before work begins you receive an estimate of the effort or an offer. An order comes into being when you accept it, whether in writing, by email, by message or verbally. The initial assessment is free and without obligation.
4. Prices and cost control
Our prices are based on the actual effort and are stated to you before work begins. There are no hidden costs. If it becomes apparent during the order that the effort will be higher than estimated, we inform you and obtain your agreement before we continue. If material or third-party costs arise (such as hardware, licences, hosting), we itemise them separately.
5. Free homepage draft
Those interested in a new website receive, on request, a free and non-binding draft of their homepage. This creates no obligation to pay or to place an order. An order for further implementation only comes into being when you expressly place it.
6. Client cooperation
For swift completion we rely on your cooperation, for example access to the affected devices, required information, credentials and your availability for queries. Delays that result from a lack of cooperation lie outside our responsibility.
7. Remote access
Remote support takes place over an encrypted connection that you start yourself and can end at any time. Throughout the session you see what is happening on your screen. We access only what is necessary to complete the task.
8. Timing
Stated times, such as a reply usually within 30 minutes or remote help usually in under 2 hours, are values from experience and guide figures, not firmly assured deadlines. Binding deadlines apply only if we expressly confirm them as such.
9. Payment
Unless otherwise agreed, invoices are payable within 30 days of the invoice date without deduction. In the event of late payment, we may, after a reminder, charge default interest at the statutory rate as well as reasonable reminder costs.
10. No contract lock-in
Single orders oblige you to nothing beyond the order placed. Ongoing care services (such as managed IT) can be ended by either side, observing a reasonable notice period, at the end of the agreed period. There is no subscription obligation.
11. Warranty and defects
If a service shows a defect, please report it to us within a reasonable period after discovery. We remedy justified defects within the scope of what was agreed. For third-party hardware and software products, their warranty and licence conditions apply.
12. Liability
We are liable for damage that we cause intentionally or through gross negligence. Liability for slight negligence, as well as for indirect and consequential damage, in particular data loss, lost profit or business interruption, is excluded within the legally permissible framework. You remain responsible yourself for regular, verified backups of your data, unless data backup is expressly part of a commissioned care package.
13. Data protection
We process personal data in accordance with the revised Swiss Data Protection Act (nDSG). Details can be found in our privacy policy.
14. Intellectual property
For works we create (such as websites, scripts, configurations) you receive, after full payment, the right to the agreed use. For third-party products and libraries used, their licence conditions apply.
15. Applicable law and place of jurisdiction
Swiss law applies exclusively. The exclusive place of jurisdiction is Zurich, unless mandatory statutory provisions provide for another place of jurisdiction. Should a provision of these GTC be invalid, the validity of the remaining provisions remains unaffected.
Last updated: July 2026